17 rooms, how tough can it be? The Innkeeper at The Inn at Kitchen Kettle is on vacation. I’ve known for a very long time that the mark of a good business comes through when the management of the company can take a well deserved vacation and the business doesn’t skip a beat. That means your leadership training is working.
I’m playing Innkeeper for this week. Needless to say I’m not doing any of this alone. There are all kinds of wonderful leaders in training who are making it possible for Scott, the regular Innkeeper, to test his athletic prowess and attempt a climb to the summit of Mt. Rainier in Washington state. We all wish him all kinds of luck. In the meantime, the No Vacancy sign is out and our guests don’t know he’s climbing a mountain. They probably don’t particularly care either.
There’s a lot to keep track of, but here are a few things that will make the week easier for us:
1. Schedules are made up ahead of time and it’s clear who is working when
2. Procedures are written in the Notebook in the file so anyone can check to make sure they’re following protocol.
3. Supplies have been ordered aplenty in case we have an unexpectedly busy week.
4. There is a point person (Yikes, that’s me!) for questions, problems or suggestions.
5. Scott has expressed his confidence in everyone’s ability to do just fine while he’s gone. They’ve learned how to be “Simply…World Famous” every day. Why is it any different this week?
Check your own staffs at home. If you were unexpectedly called away or if you just wanted a well-deserved vacation, would your staff be ready to step up and take over? Is there one person you know you could depend upon to cover for you where you know the client/guest or customer would be treated the same way he would be treated by you? Are there processes and systems in place that ensure daily routines will go on without depending on one person?
If you couldn’t answer yes to each of those questions above, get busy. After all, you don’t want to have to work all day every day, do you? Create some leaders at your business. Most people really aspire to be one, they just need to know what leadership in your business looks like.